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Return Period:

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  • Customers can request a return within 7 days from the date of delivery.

 

Product Condition:

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  • To be eligible for a return, products must be unused, unopened, and in resalable condition, with all original packaging and tags intact.

 

Return Conditions:

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  • If the product is received in a damaged condition, the customer may request a return.

  • If the customer receives an incorrect product, a return request can be made.

  • If the customer wishes to return an unopened product without any fault from our side, the customer is responsible for returning the item in good condition.

 

Return Process:

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  • Customers must contact us via email or WhatsApp to request a return.

  • Returns are not accepted at our physical stores, as store procedures differ from online returns.

  • Once the return request is approved, we will arrange courier pickup within 2 working days.

  • For Cash on Delivery orders, the courier will refund the amount at the time of collection.

  • For prepaid orders, refunds will be processed using the same payment method after we receive the returned item.

  • Refunds may take a few working days to reflect in the customer’s account.

 

 

Return Shipping Charges:

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  • If a customer requests a replacement for an unopened item and there is no fault from our side, a return shipping fee and a platform fee will be applicable.

  • If order is cancelled before its shipped, Platform charges [3% of the total order amount plus 1 AED] would be applicable on refunds.

  • If the requested replacement item is unavailable, a refund will be issued, with the applicable shipping charge and platform fees deducted.

  • If the item is incorrect or damaged due to our error, no shipping charges will be deducted.

 

Damaged or Defective Products:

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  • If the product has any issues (damage, leakage, or incorrect item received), customers must provide photos or valid proof of the issue.

  • Returns will be processed only after verification that the claim is genuine.

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Contact Information:

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