Terms & Conditions
ScentPercent | www.scentpercent.com
Last updated: 28.10.2026
1. Introduction and Acceptance
The website www.scentpercent.com, together with any related mobile application, tools, features and services is operated by FAKHRUDDIN KHUMAN TRADING CO. a company registered in the United Arab Emirates. In these Terms, “ScentPercent”, “Company”, “we”, “us” and “our” refer to that company, and “you” refers to any person or entity that visits or uses the Services, including browsers, customers and contributors of content.
By visiting the Services or buying anything from us, you agree to be bound by these Terms & Conditions (“Terms”), together with the policies and notices referenced in them, including our Privacy Policy, Return Policy and Shipping Policy, which form part of these Terms. If you do not agree to all of these Terms, you must stop using the Services immediately.
The United Arab Emirates is our country of domicile. Any new features or tools we add to the Services are also subject to these Terms. We recommend that you keep a copy of these Terms for your records.
2. Eligibility and Age
You must be at least 18 years old, or the age of majority in your place of residence if it is higher, to register an account, place an order or otherwise transact on the Services. Minors may not register as users or transact on the Services. A minor may browse the Services only with the permission and supervision of a parent or legal guardian.
By using the Services, you confirm that you have the legal capacity to enter into these Terms and that you will not use the Services for any illegal or unauthorised purpose.
3. Our Services and Where They Are Offered
The Services are designed for online retail shopping and related customer support. Information on the Services is not intended for distribution to, or use by, anyone in any country or jurisdiction where that distribution or use would violate local law or would require us to meet registration or licensing obligations that do not currently apply to us.
If you access the Services from outside the United Arab Emirates, you do so on your own initiative and are responsible for complying with your local laws.
We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region or jurisdiction, on a case-by-case basis. We will not trade with, or provide services to, persons or countries that are subject to OFAC or other applicable sanctions.
4. Account Registration and Security
You may need to create an account to use certain features of the Services. You agree that all registration information you provide will be true, accurate, current and complete, and that you will keep it updated. If any information is false, inaccurate or incomplete, we may suspend or terminate your account and refuse current or future use of the Services.
You are responsible for keeping your password and account details confidential and for all activity under your account. You must tell us immediately if you suspect unauthorised access to your account.
We may remove, reclaim or change any username that we consider inappropriate, misleading, offensive or otherwise objectionable.
5. Products
Authenticity.
We offer perfumes, makeup and beauty products sourced from verified distributors, suppliers and official brand partners where applicable.
Descriptions and appearance. We make reasonable efforts to display the colours, images, features, descriptions and packaging of our products as accurately as possible. However, we cannot guarantee that your screen’s display of any colour will be accurate, or that product descriptions, specifications or images are complete, current or error-free. Appearance may vary because of screen settings, lighting, packaging updates, batch differences, regional packaging, brand changes or supplier updates. Images are for reference and may not show the exact box, bottle, packaging version, batch or promotional bundle you receive.
Availability. All products are subject to availability, and we do not guarantee that any product will remain in stock. Certain products may be available only online and in limited quantities, and are subject to return or exchange only under our Return Policy.
Our rights. We may discontinue, modify, limit or remove any product at any time and for any reason, and we may limit the quantities of any product we offer. Product descriptions, prices, promotions, delivery options and offers may differ by country, platform, campaign or time period, and may change without notice. Any offer is void where prohibited.
We do not warrant that the quality of any product, service, information or other material you buy or obtain through the Services will meet your expectations.
6. Pricing, Orders and Payment
Payment methods. Depending on your country and the checkout options available, we may accept: Visa and Mastercard debit and credit cards , Apple Pay, Google Pay, Samsung Pay, Cash on Delivery where available] and any other payment methods shown at checkout
Currency. Prices are shown in AED or another supported local currency, depending on your country site, checkout settings or payment provider]. The price and currency displayed on the checkout page will be the same price and currency printed on your transaction receipt. The amount charged to your card will be shown in your card’s currency, and your bank’s exchange rate and fees may apply.
Taxes and charges. Taxes, duties, customs charges, delivery fees, handling fees or other charges may be added to your order where applicable, and may vary by location, order value, delivery destination and applicable law. Unless stated otherwise, you agree to pay all charges at the prices shown at checkout.
Authorisation. By placing an order, you authorise us and our payment providers to charge your selected payment method for the full order amount.
Accurate information. You agree to give current, complete and accurate purchase, billing, shipping and account information for all purchases, and to promptly update your account and payment details (including email address, phone number, billing and shipping addresses, and card expiry date) so we can complete your transactions and contact you when needed.
Errors. We may correct pricing, product, promotional, stock or technical errors, even after an order has been placed or payment received. If a correction affects your order, we may contact you, ask for confirmation, or cancel the order and refund your payment.
Refusing and limiting orders. We may refuse, cancel or limit any order. Without limitation, we may limit quantities per person, household, account, payment method, billing address or shipping address, including orders placed under the same customer account, the same card or the same billing or shipping address. If we change or cancel an order, we may try to notify you using the email address, billing address or phone number you gave us. We may also limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers, distributors, bulk buyers or others acting for commercial resale.
Records. Cardholders should keep a copy of their transaction records and of the ScentPercent policies and rules.
7. Shipping and Delivery
Delivery options, timelines and fees depend on your location and the products ordered. Please see our Shipping Policy for details. We are not responsible for delays caused by events outside our reasonable control, including customs clearance, courier disruptions, logistics delays or payment provider issues.
8. Returns, Exchanges and Refunds
Please review our Return Policy before you buy. It forms part of these Terms and sets out the conditions, timelines and requirements for returns, exchanges, refunds, damaged items, incorrect items and related support requests. Eligibility may vary by product type, product condition, hygiene and safety requirements, country of purchase, delivery location, promotional campaign and applicable law.
9. Intellectual Property
Our rights. We own or license all intellectual property rights in the Services, including the website and app, source code, databases, software, designs, text, photographs, product images, audio, video, graphics and layout (the “Content”), and the trademarks, logos, brand names and other identifiers displayed on the Services (the “Marks”). The Content and Marks are protected by copyright, trademark, unfair competition and other laws in the United Arab Emirates and other jurisdictions. Third-party brand names shown on the Services belong to their respective owners.
Your licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services, and to download or print a copy of Content you have properly accessed, solely for your personal, non-commercial use.
Restrictions. Except as expressly permitted, you may not copy, reproduce, duplicate, aggregate, republish, upload, post, display, translate, transmit, distribute, sell, resell, license or otherwise exploit any part of the Services, Content or Marks for any commercial purpose without our prior written permission. To request permission, contact us using the details in Section 25. If we grant permission, you must identify us as the owner or licensor and keep all copyright, trademark and proprietary notices visible.
All rights not expressly granted to you are reserved. Any breach of this section is a material breach of these Terms and may lead to immediate termination of your right to use the Services.
10. Prohibited Uses
You may use the Services only for the purposes for which we make them available, and not for any commercial activity unless we have approved it in writing. In addition to other prohibitions in these Terms, you agree not to:
•use the Services for any unlawful purpose, to solicit others to act unlawfully, or in violation of any international, federal, provincial, state or local law, rule or regulation;
•infringe our intellectual property rights or those of others;
•harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability, or harass or threaten our employees, partners or service providers;
•submit false or misleading information, or trick, defraud or mislead us or other users, especially to obtain sensitive account information such as passwords;
•upload or transmit viruses, malware, spyware, tracking tools or any other harmful or destructive code;
•collect or track the personal information of others, or collect usernames, email addresses or phone numbers for unsolicited communications;
•spam, phish, pharm, pretext, spider, crawl or scrape, or use bots, scripts, data-mining or other automated tools or means to access the Services or to systematically retrieve data or content to build a database, directory or similar resource;
•circumvent, disable or interfere with security features of the Services, or try to bypass access restrictions or account limitations;
•interfere with, overload or place an unreasonable burden on the Services or the servers, networks or systems connected to them;
•frame, link to, mirror or reproduce the Services without authorisation;
•copy, modify, adapt, reverse engineer, decompile or try to derive the source code of any part of the Services, except where the law permits;
•remove copyright, trademark or proprietary notices from any Content;
•impersonate another person, use another user’s account or identity, or create accounts by automated means, with false identities or with misleading information;
•use a buying agent, purchasing agent or automated purchasing system without our authorisation;
•use the Services to compete with us, or for any revenue-generating activity we have not approved;
•engage in fraudulent orders, payment abuse, coupon misuse, fake returns, chargeback abuse or other dishonest activity;
•misuse our customer support or submit false reports, complaints or claims; or
•use the Services for any obscene or immoral purpose.
Any violation may result in suspension or termination of your account, cancellation of orders, refusal of service, legal action or a report to the relevant authorities.
11. Reviews, Comments and Contributions
Submissions. If you send us questions, comments, suggestions, ideas, proposals or other materials, whether online, by email, by post or otherwise (“Submissions”), you agree that we may use them for any lawful purpose, in any medium, without restriction, acknowledgement or compensation. We are not obliged to keep Submissions confidential, to pay for them or to respond to them.
Contributions. The Services may let you post or submit reviews, ratings, comments, photographs, videos or other material (“Contributions”). Contributions may be visible to other users and on third-party platforms, and are treated as non-confidential and non-proprietary. You keep ownership of your Contributions. When you post a Contribution, you grant us a worldwide, non-exclusive, royalty-free, fully paid, perpetual, transferable and sublicensable licence to host, use, copy, reproduce, publish, display, perform, translate, reformat, excerpt, distribute and otherwise use it in any media now known or developed in future, including your name and image where they appear in it, for commercial, advertising, marketing, operational and other lawful purposes. To the extent the law allows, you waive any moral rights in your Contributions.
Your promises. You are solely responsible for what you submit. You confirm that your Submissions and Contributions:
•are true, accurate and not misleading, and are not illegal, defamatory, obscene, abusive, hateful, threatening, harassing, discriminatory or otherwise objectionable;
•do not infringe any copyright, trademark, privacy, publicity or other right of any third party, and you own or have all necessary rights and consents to post them (including consent from any identifiable person who appears in them);
•are not spam, unsolicited advertising, chain letters, pyramid schemes or unauthorised promotions;
•do not promote violence, discrimination or illegal activity, exploit or harm minors, or contain offensive references to race, nationality, religion, gender, age, disability, marital status, sexual orientation or any protected status; and
•do not contain confidential information you have no right to disclose.
Review guidelines. When you post a review, it must reflect your genuine, first-hand experience with the product, service or company; be honest and accurate; and avoid offensive, abusive, hateful, threatening or discriminatory language. You must not post fake reviews or false statements, make unsupported legal conclusions, post a negative review on behalf of a competitor, or organise campaigns encouraging others to post positive or negative reviews.
Moderation. We may accept, reject, edit, restrict, remove or delete any Submission or Contribution at any time, with or without notice, if we believe it breaches these Terms or creates legal, operational or reputational risk. We have no obligation to monitor or screen content, and reviews do not represent our views. We take no responsibility for statements made by you or any third party.
12. Third-Party Tools and Links
We may give you access to third-party tools that we do not monitor or control, and the Services may include materials from, or links to, third-party websites. These tools, materials and sites are provided “as is” and “as available”, without any warranty or endorsement. We are not responsible for examining or evaluating their content, accuracy or policies, and we accept no liability for any harm or damage related to the purchase or use of third-party goods, services or content, or for any other dealings with third parties. Please read the relevant third party’s terms and policies before you engage with them, and direct any complaints about third-party products to that third party.
13. Privacy and Personal Information
Your personal information is handled in line with our Privacy Policy, which is incorporated into these Terms. By using the Services, you agree to the collection, use, processing, sharing, storage and transfer of your information as described in it.
The Services may be hosted, operated or supported from the United Arab Emirates or other countries where we or our service providers operate. If you access the Services from elsewhere, your information may be transferred to and processed in those countries, subject to applicable privacy laws and safeguards.
You understand that your content (other than payment card information) may be transmitted over various networks and adapted to meet the technical requirements of connecting networks or devices. Payment card information is always encrypted when it is transferred over networks.
We may keep data you send to the Services, and data about your use of them, to manage how the Services run. We may perform routine backups, but you are responsible for the data you transmit. We are not liable for the loss, corruption or deletion of that data, except where liability cannot be excluded by law.
14. Electronic Communications and Signatures
Visiting the Services, sending emails, submitting forms, placing orders, accepting policies and otherwise interacting with us digitally are electronic communications. You consent to receive electronic communications from us, and agree that agreements, notices, disclosures, order confirmations and policies we provide electronically satisfy any legal requirement that they be in writing. You agree to the use of electronic signatures, contracts, orders, records and delivery of notices. To the extent the law allows, you waive any requirement for original signatures, physical records or non-electronic delivery.
15. Text Messages and Marketing Communications
If you opt in to ScentPercent text messaging, you consent to receive SMS and similar messages at your mobile number. These may include order and delivery updates, abandoned-cart reminders, special offers, promotions and replies to your enquiries.
You may opt out of marketing messages at any time by following the unsubscribe instructions in the message, replying with the applicable opt-out keyword where available, or contacting us. For help, reply HELP where available or contact us using the details in Section 25. Message and data rates may apply and are set by your mobile carrier. Carriers are not responsible for delayed or undelivered messages.
16. Mobile Application
Under process.
17. Site Management
We may, but are not obliged to: monitor the Services for violations of these Terms; take legal action against anyone who violates these Terms or the law; report unlawful activity to law enforcement or the relevant authorities; refuse, restrict or disable access to any Contribution or part of the Services; remove or disable content that is excessive in size, burdensome to our systems, harmful, illegal or otherwise objectionable; and otherwise manage the Services to protect our rights, property, users and operations. We may also refuse service to anyone, at any time, for any reason.
18. Changes to the Services, Prices, Information and These Terms
Services and prices. Prices for our products are subject to change without notice. We may change, suspend, modify or discontinue any part of the Services (or their content) at any time and for any reason, without notice. We will not be liable to you or any third party for any modification, price change, suspension, interruption or discontinuation of the Services. We cannot guarantee that the Services will always be available, uninterrupted, secure or error-free, and we are not liable for loss, delay or inconvenience caused by downtime, maintenance, system errors or discontinuation.
Accuracy of information. The material on the Services is provided for general information only. We are not responsible if it is not accurate, complete or current, and you should not rely on it as the sole basis for decisions without checking more accurate, complete or timely sources. Some information may be historical and is provided for reference only. We may change the content of the Services at any time but have no obligation to update it, and no “last updated” or refresh date means that all information has been updated.
Errors and corrections. The Services may contain typographical errors, inaccuracies or omissions about product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We may correct any such error, update information, or cancel orders if information is inaccurate, at any time and without prior notice, including after you have submitted an order, and we have no obligation to update or clarify information except as the law requires.
Changes to these Terms. The most current version of these Terms is always available on this page. We may update, change or replace any part of them at our discretion by posting the changes here and updating the “Last updated” date. It is your responsibility to check this page from time to time. Your continued use of the Services after changes are posted means you accept them.
19. Disclaimer of Warranties
We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free, or that results obtained from using them will be accurate or reliable. You agree that we may remove the Services for indefinite periods or cancel them at any time without notice to you.
The Services, and all products and services delivered to you through them, are provided “as is” and “as available”. Your use of, or inability to use, the Services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties and conditions, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
To the fullest extent permitted by law, we are not responsible for errors or inaccuracies in Content; personal injury or property damage resulting from your use of the Services; unauthorised access to or use of our servers or any personal or financial information stored on them; interruption or cessation of transmission to or from the Services; bugs, viruses or other harmful elements transmitted by third parties; or loss or damage from using any Content posted or made available through the Services. We do not warrant, endorse or assume responsibility for any product or service offered by a third party through the Services. Please use your own judgement and take care when buying online.
20. Limitation of Liability
To the fullest extent permitted by law, ScentPercent and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors and partners will not be liable for any injury, loss or claim, or for any direct, indirect, incidental, consequential, special, exemplary or punitive damages of any kind, including lost profits, lost revenue, lost savings, loss of data, business interruption or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Services or any products bought through them, even if we have been told of the possibility of such damages.
Nothing in these Terms limits or excludes any liability, or any of your rights as a consumer, that cannot be limited or excluded under applicable law. Where a jurisdiction does not allow certain exclusions or limitations, our liability is limited to the maximum extent the law permits.
21. Indemnification
You agree to defend, indemnify and hold harmless ScentPercent and its parent, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers and service providers from any loss, damage, liability, claim, demand, cost or expense, including reasonable legal fees, made by any third party arising out of or related to: your Contributions; your use of the Services; your breach of these Terms or of any representation or warranty in them, or of the documents they incorporate; your violation of any law or of third-party rights, including intellectual property, privacy or publicity rights; or any harmful act toward another user, customer, employee, service provider or third party connected to the Services.
We may, at your expense, assume exclusive defence and control of any matter for which you must indemnify us, and you agree to cooperate with that defence. We will use reasonable efforts to notify you of any such claim once we become aware of it.
22. Term and Termination
These Terms remain in effect while you use the Services, unless and until terminated by you or by us. You may terminate them at any time by telling us you no longer wish to use the Services, or by ceasing to use the website.
If, in our judgement, you breach or we suspect you have breached these Terms or the law, we may, without notice or liability, deny you access to the Services (including by blocking IP addresses); suspend, terminate or delete your account, orders, Contributions or other content or information; and terminate these Terms. You remain liable for all amounts due up to and including the date of termination. If your account is suspended or terminated, you may not open a new one using your own name, a false or borrowed name, or the name of a third party. We may also take appropriate legal action, including civil, criminal and injunctive remedies. Obligations and liabilities incurred before termination survive termination.
23. Governing Law and Dispute Resolution
These Terms, any purchase, and any dispute or claim arising out of or in connection with the Services are governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict-of-law principles. You agree to submit any dispute relating to these Terms, the Services or your legal relationship with us to the jurisdiction of the Dubai courts of the United Arab Emirates.
Before starting formal legal proceedings, we encourage you to contact us first so we can try to resolve the matter fairly and efficiently.
24. General Provisions
•Entire agreement. These Terms, together with the policies and operating rules posted on the Services, are the entire agreement between you and us and replace any earlier agreements, communications and proposals, oral or written, including earlier versions of these Terms.
•No waiver. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of it.
•Severability. If any provision is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable part is treated as separate from these Terms without affecting the remaining provisions.
•Assignment. We may assign any or all of our rights and obligations to others at any time.
•Events beyond our control. We are not liable for any loss, delay or failure to act caused by events beyond our reasonable control, including technical failures, logistics or courier delays, supplier issues, customs delays, natural disasters, government actions, strikes, payment provider issues or internet interruptions.
•No partnership. No joint venture, partnership, employment, agency, franchise or representative relationship is created between you and us by these Terms or your use of the Services.
•Interpretation. Headings are for convenience only and do not affect the meaning of these Terms. These Terms will not be interpreted against us simply because we drafted them.
•Electronic form. You waive any defence based on the electronic form of these Terms or the absence of physical signatures, except where the law does not permit that waiver.
25. Contact Us
If you have questions about these Terms, wish to make a complaint, or want to request permission to use our Content or Marks, please contact us:
ScentPercent
Dubai United Arab Emirates
Phone: +971521459025
Email: info@scentpercent.com
Website: www.scentpercent.com
