Shipping Policy
Scent Percent · scentpercent.com
Last updated: October 28, 2026
Thank you for shopping with Scent Percent. This policy explains how we process, pack, ship and deliver your order, and what to do if something goes wrong.
1. Order Processing
•Orders are processed within 1 business day of your order confirmation email. Business days are Monday to Saturday, excluding public holidays.
•Confirmed orders are usually shipped on the same or next working day.
•Cut-off time: orders placed after 12:00 PM may be moved to the next available dispatch day.
•National holidays: orders placed the day before a national holiday may be shipped after the holiday, as courier services may not operate on these days.
2. Product Availability & Restocking
Product availability depends on current stock. While we maintain a large inventory, certain fragrances may sell out due to high demand.
•Items marked “Out of Stock” are temporarily unavailable for purchase.
•Inventory is updated regularly, and stock levels may change without prior notice due to demand, supplier availability or order volume.
•Check the product page for live stock updates.
•Message us on WhatsApp at +971521459025 for restock schedules. Restock dates may vary depending on brand availability and supplier timelines
.3. Packaging Standards
•All products are shipped in their original branded packaging to help preserve product authenticity.
•Each item is carefully double-packed to provide stronger protection in transit and reduce the risk of damage.
•We use protective packing methods to help keep perfumes, makeup and beauty products safe during shipping.
4. Domestic Shipping Rates (within the UAE)
•Standard delivery charges all across UAE is Aed 31.50.
•Delivery to major Emirates typically arrives within 1–2 business days.
•Remote areas may take up to 4 business days.
•We deliver across the UAE using our trusted courier partners.
5. Area-Specific Dispatch Schedule
Certain regions operate on specific dispatch days. Orders placed outside these windows are automatically moved to the next available shipping day. Dispatch schedules may change based on courier availability, public holidays, route coverage and operational requirements.
6. In-Store Pickup
Skip the shipping fee with free local pickup at one of our showrooms:
•Select local pickup at checkout. Your order will be prepared and ready within 1 business day.
•We will email you when your order is ready, along with pickup instructions.
•Please bring your order confirmation email when you collect.
•Pickup hours: Monday to Sunday, 9:00 AM – 10:00 PM.
7.International Shipping
We ship within UAE currently
8. Payment Options & Cash on Delivery
•We accept Mastercard, Visa through a secure payment gateway.
•Cash on Delivery (COD) is available for UAE orders at no additional charge.
•PayPal is not currently available as a payment option.
9. Tracking Your Order
•When your order ships, you will receive an email with an order number.
•If you have not received your order within 3-4 working days of receiving your shipping confirmation email, contact us at info@scentpercent.com with your name and order number and we will investigate.
10. Delays & Exceptions
•Scheduled-day delivery: applies only on the listed dispatch days for specific regions.
•Unexpected delays: weather, checkpoints, road closures, courier delays or operational issues may extend delivery timelines.
•Address accuracy: customers must provide complete address details and an active phone number for smooth delivery.
•Courier contact: drivers may call before delivery. Missed calls may cause delivery rescheduling.
•Force majeure: shipments may experience extended or indefinite delays due to extraordinary events beyond our control, including severe weather, pandemics, global crises, restrictions or other major disruptions.
11. Order Changes & Cancellations
Orders cannot be changed or cancelled once confirmed. Please double-check all products, quantities, delivery details and address information before checkout.
12. Returns & Refunds
•We accept returns up to 7 days after order confirmation, provided the item is unused and in its original condition.
•We will refund the full order amount minus the shipping costs for the return.
13. Damaged Products
If your order arrives damaged, email info@scentpercent.com within 7 days of delivery with your order number and a photo of the item’s condition.
•Please keep all original packaging for claim processing. Discarding the packaging may void your claim.
•Damage claims made more than 7 days after delivery cannot be accepted.
•We review each case individually and will do our best to reach a satisfactory solution.
14. Contact Us
Need help with stock, shipping, delivery or order tracking? Our team will guide you.
•Email: info@scentpercent.com
•WhatsApp: +971521459025
•Support hours: 10:00am to 10:00pm Daily
