Return, Refund and Cancellation Policy
ScentPercent.com · Last updated October 28, 2026
At ScentPercent.com, we want you to be happy with your purchase. This policy explains when you can return or exchange an item, how refunds work, and how to cancel an order. By placing an order on our website, you agree to this policy.
1. Return Period
You may request a return within 7 days from the date of delivery. Return requests made after 7 days may not be accepted.
2. Product Condition
To be eligible for a replacement or refund, the product must meet all of the following conditions:
•The item must be unused, unopened, and in resalable condition.
•The original brand packaging, seals, labels, and tags must be intact.
•Any included samples, manuals, accessories, gifts, or promotional items must be returned with the product.
•The returned item must be the same product that was shipped by ScentPercent.com.
•The product must not be sprayed, tested, damaged, altered, or used in any way.
Opened packaging:
If the product box, seal, or packaging has been opened, a detailed inspection will be carried out. Approval of a replacement or refund will depend on the result of that inspection.
Used products:
If a product is found to have been used, a return, refund, or exchange is not possible.
3. Proof of Purchase
To complete a return, we require your order number, receipt, or other proof of purchase.
4. Return Conditions
Condition 1: Incorrect, Damaged, Defective, or Leaking Product
A replacement or refund may be approved if:
•You received a product different from what you ordered.
•The item has a manufacturing defect.
•The item was received damaged or leaking.
•The issue was caused by an error on our part or during delivery.In these cases, you must contact us within 24 hours of receiving the item and provide clear photos or other valid proof of the issue. The return, replacement, or refund will be processed only after verification confirms that the claim is genuine.
Condition 2: Return Without Any Fault on Our Side
If you wish to return an unopened product and there is no mistake, damage, or defect on our side:
•Only a replacement may be offered. Refunds do not apply.
•The item must be unopened, unused, and in its original resalable condition.
•You are responsible for returning the item safely.
•A return courier charge will apply (see Section 8).
5. Replacement and Refund Eligibility
Fragrance Products
Fragrance products may be eligible for replacement or refund if they meet the return conditions above.
Beauty, Makeup, Skincare, and Personal Care Products
For hygiene and safety reasons, beauty, makeup, skincare, cosmetics, health, and personal care products are not eligible for return, replacement, or refund, unless the item received is incorrect, damaged, defective, or verified as an issue caused by our side.
Other Non-Returnable Items
Gift cards are not eligible for return or refund.
6. How to Request a Return
1.Contact us by email or WhatsApp within 7 days of delivery. For incorrect, damaged, defective, or leaking items, contact us within 24 hours of delivery and include clear photos of the item and packaging.
2.Include your order number and a short description of the reason for the return.
3.Once your request is reviewed and approved, we will arrange a courier pickup within 2 working days.
4.The returned item will be checked after collection.
5.A refund or replacement will be processed only after the item has been verified.
Please do not send any item back before your return has been approved. If we ask you to ship the item yourself, use a trackable shipping service. We cannot guarantee receipt of items sent without tracking.
7. Refund Process
Cash on Delivery Orders
Once a return is approved, the refund may be handed over by the courier at the time of collection. Alternatively, the refund amount may be issued as store credit for a future purchase.
Prepaid Orders
Refunds for prepaid orders will be issued to the original payment method after we receive and verify the returned item. We aim to process approved refunds within 3 working days. It may take a few additional working days for the amount to appear in your account, depending on your bank or payment provider.
8. Return Shipping Charges
•If a return is requested after shipping and the reason is not an error on our part, an AED 31.50 courier charge will be deducted.
•If the replacement item you request is unavailable, a refund may be issued after deducting the applicable shipping or return courier charge.
•If the item is incorrect, damaged, defective, or was sent due to an error on our side, no return shipping charges will be deducted.
•Original delivery charges paid at checkout are non-refundable.
9. International Orders
•We currently ship only within UAE.
10. Cancellation Policy
If you wish to cancel an order or remove items from it, we will do our best to help. Cancellation must be requested before we ship your order, which is usually within 24 hours of placing it. Once your order has shipped, you will be notified by email and it can no longer be cancelled, but you may request a return under the terms above.
If your order has not yet shipped, follow these steps:
1.Contact us. Email or WhatsApp our customer service team with your order number (found in your order confirmation email) and details of the items you wish to cancel.
2.Confirm your preference. Once we confirm that the cancellation is accepted and you have already paid by card, tell us whether you would like a refund or a replacement. If you have not made any payment, no action is needed.
3.Receive your refund. Refunds are made to the payment method originally used. We will notify you by email once your refund or replacement has been processed. During busy periods, please allow up to 15 days for the refund transfer to complete.
11. Contact Us
For return, replacement, refund, or cancellation requests, please contact us:
•Email: info@scentpercent.com
•WhatsApp: +971521459025
